CNN “reads voters’ minds”

On Tuesday, CNN gave neuromarketing a shot to see if they could find out what undecided voters in California really thought about the candidates. (Watch the video report here.)

CNN reporter, Randi Kaye, explained that: “Voters may say they prefer one candidate, but the brain actually knows better. It’s not a lie, but an inarticulated truth.”

Through EEG tests, skin conductance tests, and by recording the movements of the corrugator supercilii muscle — the one that furrows the brow — neuromarketing firm, Lucid Systems, found that several of the undecided voters who said they had no preference actually preferred one candidate over the others (their brains reacted ‘positively’ to one candidate and not the others).

You can try for yourself Harvard University’s Implicit Association Test for Presidential Candidates. As the Harvard researchers say:

It is well known that people don’t always ‘speak their minds’, and it is suspected that people don’t always ‘know their minds’.

Find out what’s on your mind regarding the candidates!

Nielsen Company invests in neuromarketing firm, Neurofocus

The Nielsen Company (as in the Nielsen Ratings) — “provider of marketing information, audience measurement, and business media products and services” — has invested in the Californian neuromarketing company, Neurofocus.

From the press release:

Nielsen Makes Strategic Investment in NeuroFocus, an Innovative Leader in Neuromarketing Research

Companies Form Alliance to Develop New Science-Based Measurement Services For Consumer Engagement

NEW YORK and BERKELEY, Calif., Feb. 7 /PRNewswire/ — The Nielsen Company today announced that it has made a strategic investment in NeuroFocus, an innovative firm that specializes in applying brainwave research to advertising, programming and messaging. The two companies will work together in an alliance to develop new forms of measurement and metrics based on the latest advances in neuroscience. Details regarding the investment were not disclosed….

The Nielsen Company and NeuroFocus are joining forces to initially bring an array of new science-based products, services and metrics to clients in consumer packaged goods, television, film and emerging media. At the same time, Nielsen will integrate NeuroFocus’ techniques into existing services to better understand the elements of successful consumer engagement. For example, NeuroFocus’ techniques will become a permanent feature in Nielsen’s Digital Labs research centers at the MGM Grand in Las Vegas and at CityWalk in Los Angeles….

Neurofocus offers marketing research based on EEG tests as well as eye-tracking and skin conductance tests.

Read more about the uses of EEG in neuromarketing here: This is Your Brain on Advertising; eye-tracking in neuromarketing here; and skin conductance tests here.

Study shows marketing can affect taste in wines

Researchers from CalTech and Stanford University have shown that, to some people at least, expensive wines taste better because of the price rather than the taste.

In the study, twenty subjects (normal weight, ages 21-30, 11 males & 9 females, right-handed, liked and occasionally drank red wine) were given samples of five wines ranging in price from $5 to $90. Only three wines were, in fact, used — two of the three were used twice and given false (i.e. higher) prices.

The subjects consistently thought that the supposedly more expensive wines tasted better:

Liking rating

In addition, the researchers found via fMRI scans that the subjects who experienced that the more expensively priced wines tasted better had greater activity in the medial orbitofrontal cortex (mOFC) and the rostral anterior cingulate cortex (rACC) areas of the brain:

Our results show that increasing the price of a wine increases subjective reports of flavor pleasantness as well as blood-oxygen-level-dependent activity in medial orbitofrontal cortex, an area that is widely thought to encode for experienced pleasantness during experiential tasks. The paper provides evidence for the ability of marketing actions to modulate neural correlates of experienced pleasantness and for the mechanisms through which the effect operates. [link]

The medial orbitofrontal cortex is associated with “the monitoring, learning, and memory of the reward value of reinforcers” while the rostral anterior cingulate cortex is usually active when an error has been made and seems to indicate an “error response function.”

These results are reminiscent of Read Montague’s Coke versus Pepsi neuromarketing study, although Montague found increase activity in the medial prefrontal cortex:

There’s a Sucker Born in Every Medial Prefrontal Cortex
By CLIVE THOMPSON
Published: October 26, 2003(…)

In the series of TV commercials from the 70’s and 80’s that pitted Coke against Pepsi in a blind taste test, Pepsi was usually the winner. So why, Montague asked himself not long ago, did Coke appeal so strongly to so many people if it didn’t taste any better…?

He assembled a group of test subjects and, while monitoring their brain activity with an M.R.I. machine, recreated the Pepsi Challenge. His results confirmed those of the TV campaign: Pepsi tended to produce a stronger response than Coke in the brain’s ventral putamen, a region thought to process feelings of reward. (Monkeys, for instance, exhibit activity in the ventral putamen when they receive food for completing a task.) Indeed, in people who preferred Pepsi, the ventral putamen was five times as active when drinking Pepsi than that of Coke fans when drinking Coke.

In the real world, of course, taste is not everything. So Montague tried to gauge the appeal of Coke’s image, its ”brand influence,” by repeating the experiment with a small variation: this time, he announced which of the sample tastes were Coke. The outcome was remarkable: almost all the subjects said they preferred Coke. What’s more, the brain activity of the subjects was now different. There was also activity in the medial prefrontal cortex, an area of the brain that scientists say governs high-level cognitive powers. Apparently, the subjects were meditating in a more sophisticated way on the taste of Coke, allowing memories and other impressions of the drink — in a word, its brand — to shape their preference….

For more on the wine studies, see Expensive Wine Tastes Better and Neuromarketing Research: Wine and Price.

Neuromarketing one of Business Week’s Top Tech Trends for 2008

Monday’s Business Week features an article on the Top 8 Tech Trends for 2008. Neuromarketing ranks in at #2:

What You Really Want to Buy
by Stephen Baker
January 28, 2008

Forget focus groups. Companies that want feedback on a product are getting inside consumers’ heads—literally. The latest rage in marketing involves harnessing a test subject to a narrow shelf, securing the head tightly, and introducing the body into the tube of a $3 million functional magnetic resonance imaging machine (FMRI). For about $1,000 per hour, researchers flash images for their tightly trussed subjects, play advertisements, and read promotional literature. All the while, they study the second-by-second response of the brain….

Unlike information culled from traditional focus groups, the signals issuing from the brain can point to what the subjects are really thinking and feeling. Brain scans bypass the pride and shame and peer pressure that lead subjects in focus groups to edit their responses. In that sense, the scans are close cousins of lie detectors.

But like those tests, brain scans are open to different interpretations. Marketing insights hinge on the scientists’ reading of the jagged peaks of brain activity, the electrical outbursts in regions associated with fear, disgust, and desire. It’s a cinch to see activity in certain parts of the brain, says Roger Dooley, author of NeuroScienceMarketing.com, an industry blog. But it’s not always easy to predict behavior.

More about functional magnetic resonance imaging (FMRI) on Wikipedia here.